Should you make a booking with us, you are deemed to have read, understood and fully accepted following policies
报名参加，视为你已经细读并接受有关细则 (以英文版本为准)
- Reservation, Deposit and Full Payment
A deposit of 50% of tour fare or S$1000 per traveler (whichever is higher) is required upon reservation. This deposit you paid will form part of your final payment. Payment of deposit does not constitute confirmation of the tour components. Full payment is required upon confirmation of services or no later than 16 days prior to departure (whichever earlier). If you fail to make full payment by the stipulated deadline, we shall be entitled to treat your reservation as cancelled and to impose a cancellation fee, in accordance with clause 2 below, and to apply the deposit toward settlement of the cancellation fee, with any balance owing to be payable within 7 days, without any recourse by you against us
- Cancellation by Traveler – Payment and Cancellation Fee
Unless otherwise stated in the booking Statement, you may cancel your reservation, in writing, at any time before the designated departure date, subject to payment of a cancellation fee to us, to be computed based on the table below. In such event, you shall additionally be responsible for any non-refundable air ticket and airport taxes and miscellaneous surcharges imposed by the relevant airline(s) hotels if any. Should there be a refund of airport taxes or miscellaneous surcharges by the airline(s), we shall be entitled to charge a minimum administrative fee of S$300, to be deducted from the refunded amount, for processing the refund. Please note that any change of departure date, name of the travelers (other than correction of typographical errors) or the reservation is considered a cancellation and a cancellation fee will apply.
|
Cancellation notice date * both date inclusive |
Cancellation fee (per person) |
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Before full payment |
Full deposit forfeiture |
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21 days before departure |
50% of tour fare forfeiture |
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Less than 21 days before departure |
75% of tour fare forfeiture |
|
Less than 14 days before departure |
100% of tour fare forfeiture |
|
Bookings for hotel and/or air ticket only |
Stipulated penalty and Admin Fee applies |
3. Amendments demanded by Customer
Any change to the identity of a traveler or to the designated departure date shall be deemed a cancellation of the reservation and a cancellation fee, as set out in clause 2 above, will apply. Subject to that, you may submit a written request for an amendment to the details of a reservation, such as rectification of typographical errors in the name of traveler, changes to flight itinerary and accommodation, at any time. We will strive to accommodate or facilitate your request, but we can’t assure you that it can be effect. In particular, you may not be able to effect any changes to certain arrangements, such as issuance of special promotional air tickets. Where the change is possible, you shall be responsible for any additional charges and administrative fees that may be incurred to be take effect the amendments. We will strive to confirm the status of any request for an amendment within 15 days of receiving the written request.
- Refund Payment Mode
For payments made in cash or cheque or bank transfer, refunds will be made by way of I-banking and will generally be processed within 7 to 12 weeks from the date of cancellation. The refund process may take longer either because of supplier or during peak seasons, due to the increase in transaction volume.
- Travel Documents and Travel Insurance
Subjected to this clause, traveler is solely responsible for ensuring that his or her passport or other travel document is valid for at least 6 months from the expected date of departure from the last point of departure in the itinerary and that he or she has all necessary visas, permits, passes, licenses, vaccinations, Covid-19 Vaccine Certificate, health certificates, Fully Vaccinated and/or other documents or approvals as may be required by the applicable governmental authorities of the destination country.
If a reservation has to be cancelled due to you are unable to obtain a visa or other travel documents required, the relevant cancellation fee under clause 2 above will apply. We shall not be responsible, under any circumstances, for any loss, damage or expense, or to reimburse or refund any part of the tour fare, air ticket, accommodation, should any traveler be deported or refused entry by the immigration authorities of any country, for any reason, including irregular travel documents, quarantine restrictions, customs regulations, import/export restrictions, executive or administrative orders, possession of unlawful items, unable to provide vaccine certificate or other criminal activities.
Each traveler is also solely responsible for ensuring that his or her name as provided to the Company and reflected in the booking invoice tallies with the name in his or her passport or travel document. If any amendment to such name is required, all applicable fees and charges shall be borne by the traveler.
5.1 Visa Applications
We may, from time to time, assist a traveler to submit a visa application for a fee, but there is no guarantee of the outcome or approval of any such application. Different embassies or consulates require varying lengths of time to process visa applications and, accordingly, any traveler seeking our assistance to apply for a visa must check with us as soon as possible before making reservation on the applicable visa requirements.
5.2 Travel Insurance
Insured person must be a resident in Singapore, and must depart from and return back to Singapore.
All travelers are strongly encouraged to obtain a comprehensive travel insurance policy to protect against unforeseen circumstances, such as baggage loss, flight delays, travel agent insolvency and medical emergencies. We shall not be responsible, under any circumstances, for any such matters.
- General Matters Relating to all kinds of Tours
Baggage Handling/Lost or Damaged Baggage: Travelers will be allowed check-in and hand-carry luggage according to the respective airlines’ regulations. Excess baggage must be paid locally by the travelers. We will not be responsible for the loss, damage or theft of any item(s) belonging to a traveler throughout the duration of the Tour.
6.1 Meals
All Meals, including meals on-board flights, are as indicated in the Tour itinerary/ booking form. No refunds or replacements will be provided if the on-board flights meals are not served by the carrier for any reason.
6.2 Travelling with Minors
Traveler under 18 years of age (as at the scheduled departure date) must be accompanied by an adult. If any person under 18 years old is travelling with an adult other than his or her parent or official guardian, his or her parent or official guardian is required to fill up an “Unaccompanied Minor and Handling Assistance Waiver” form. It is also the traveler’s sole responsibility to ensure that the requirements of any relevant airline and/or regulatory authority relating to minors are complied with.
6.3 Pregnancy
It is the responsibility of travelers who are pregnant to ensure that they have a doctor’s certification that they are fit for travel. Notwithstanding any such doctor’s certificate, third party providers, such as airlines or cruise companies, have the sole discretion to disallow a pregnant traveler to board the relevant flight or cruise or to undertake certain activities and no refund shall be payable in such event.
6.4 Special Requests
It is the Customer’s sole responsibility to inform the Company of any special request that a traveler may have, such as special dietary requirements, special seating arrangements, requests for adjoining rooms, requests for a special meal etc. at the time of reservation. All requests are subjected to availability and confirmation, and we will not be responsible if any such request is not or cannot be met for any reason.
- Rights, Disclaimers and Indemnity
7.1 Without limiting any other provision of these Terms and Conditions, to the fullest extent permitted by law, we shall not be responsible or assume any liability to any traveler for Any injury, damage, loss or delay affecting any person or property not arising from our own negligence or breach;
7.2 Any loss, damage, cost, expense or delay suffered or incurred due to circumstances beyond our reasonable control, including but not limited to: actions or omissions of third parties (including any applicable third party service providers); mechanical breakdowns; a Force Majeure Event; a failure by the traveler to comply with any of his or her obligations hereunder; a failure by the traveler to possess, obtain or maintain any travel documentation required for the tour (e.g. health certificates, visas, valid passports, Vaccine etc.); a failure by the traveler to follow reasonable instructions, including but not limited to noting and complying with specified check-in and check-out and/or meeting places and times. To the fullest extent permitted by law, our maximum liability to any traveler for any loss, damage, cost and/or expense shall in no event exceed the amount of the tour fare paid to and received by us in respect of such traveler.
7.3 In no event shall we be liable for any punitive, special, indirect or consequential loss or damage, including loss of production, profit, revenue or contract or loss of or damage to goodwill or reputation. You agreed to indemnify us, our affiliates and our respective officers, directors and employees, immediately on demand, against all claims, liabilities, damages, costs and expenses, including legal fees (on a full indemnity basis), arising out of these Terms and Conditions by you.
- Others
Richard Travel Pte Ltd, reserves the right to change, amend, insert or delete any of these Terms and Conditions, or policies contained therein, from time to time. The latest copy of these Terms and Conditions is maintained and made available on our website www.richardtravel.com.sg. Customers and travelers are fully responsible for periodically checking our website to update themselves on our latest Terms and Conditions.
- Feedback
We welcome feedbacks from our customers from time to time. Should you have any feedback, you should inform our representative during the tour and if matter cannot be resolved after our representative’s best efforts to do so during your tour, your complaint should be made in writing to the Company at enquiry@richardtravel.com.sg
This Booking Terms and Conditions is effective as of 3rd Sep 2021.